Waiter

A Waiter (or Server) is the face of a restaurant, hotel, or event service team. They are responsible for ensuring guests have a pleasant and efficient dining experience - from greeting customers and taking orders to serving food and handling payments.

Key Responsibilities

Welcome guests warmly and escort them to tables.
Present menus, answer questions about dishes, and make recommendations.
Take food and beverage orders accurately and relay them to the kitchen staff.
Serve meals promptly, ensuring presentation and quality standards are met.
Check on guests during their meal to ensure satisfaction.
Process bills and handle cash/card transactions.
Maintain cleanliness and organization of tables and service stations.
Follow health, hygiene, and safety regulations.

Example:
In a busy hotel restaurant, a waiter ensures that guests receive their meals on time while handling multiple tables efficiently. Their attentiveness helps prevent errors, reducing customer complaints and improving service ratings.

Actionable Insight:
Waiters are not just service providers - they’re customer experience ambassadors. A polite, responsive waiter can directly influence repeat business and brand reputation.

Skills

Customer Service

Food & Menu Knowledge

Cash Handling & POS

Customer Service, Communication Skills, Attention to Detail, Multitasking, Problem-Solving

Responsibilities

Job Title:

Waiter / Server / Dining Staff

Job Summary:‍

We are seeking a friendly, professional, and attentive Waiter to provide an exceptional dining experience to our guests. The ideal candidate will have strong customer service skills, a positive attitude, and the ability to thrive in a fast-paced hospitality environment.

As a Waiter, you’ll be responsible for greeting guests, taking and serving orders accurately, ensuring cleanliness, and representing the brand’s service standards.

Key Responsibilities:

Greet and seat guests courteously and efficiently.
Present menus, answer questions, and recommend dishes or beverages.
Take accurate food and drink orders and communicate them to the kitchen.
Serve meals and beverages promptly while maintaining presentation standards.
Ensure guest satisfaction and respond to requests or complaints professionally.
Handle bills, process payments, and maintain records.
Support cleaning, table setup, and service station organization.
Follow hygiene and safety protocols in accordance with health regulations.
Collaborate with team members to ensure smooth daily operations.

Requirements:

High school diploma or equivalent; hospitality training preferred.
Prior experience in restaurants, hotels, or events (1–2 years preferred).
Basic understanding of food and beverage menus.
Strong communication and multitasking abilities.
Physically fit to stand and move during long shifts.
Flexible with working hours (evenings, weekends, and holidays).

Must Have:

Exceptional customer service and patience with guests.
Professional appearance and positive attitude.
Punctuality and reliability under high-pressure service hours.
Basic numeracy for billing and cash handling.
Team-player mindset with a helpful approach.

Soft Skills:

Customer Service: Making guests feel valued and comfortable.
Communication Skills: Listening carefully to guests and coordinating with the kitchen team.
Attention to Detail: Ensuring correct orders and presentation.
Multitasking: Managing multiple tables efficiently.
Problem-Solving: Handling guest issues gracefully and promptly.

Hard Skills:

Order Taking & POS Handling: Recording and processing guest orders accurately.
Food & Beverage Knowledge: Understanding menu details, ingredients, and pairings.
Serving & Presentation: Delivering food and beverages professionally.
Cash Handling: Managing payments securely.‍
Health & Safety Compliance: Following hygiene and food safety standards.

Customer Service, Communication Skills, Attention to Detail, Multitasking, Problem-Solving

Responsibilities

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