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How to source and shortlist {role_name}

Hiring guide

About {role_name}

Job description

Source and shortlist candidates

Structured interview

Progression and salary

Where can you find qualified {role_name}?

  • Professional networks:
    • Leverage your professional network and reach out to former colleagues, industry peers, and members of the hospitality community to ask for referrals.
  • Educational Institutions
  • Culinary schools
  • Community colleges with hospitality programs
  • Schools specializing in hospitality and culinary arts.
  • Company Career Pages
    • Posting job openings on your company’s career page can attract candidates who are specifically interested in working for your company.

What are the best practices for headhunting {role_name}?

  • Leverage Referrals: Ask for referrals from current employees and industry contacts.
  • Participate in Industry Events: Attend job fairs and industry events to connect with potential candidates.
  • Engage with Online Communities: Join forums and communities related to hospitality and food services to find active job seekers.
  • Highlight Growth Opportunities: Emphasize career advancement and professional development opportunities in your communications.

"Find Talent Quickly" – Leverage Headhunting and Referrals

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How to shortlist candidates?

Once you have started to get applications from applicants, a thorough screening process and shortlisting of prospects will help you make the most of your time spent with the most qualified ones. 

Automated shortlisting tools :

Automated screening quickly filters out unqualified candidates, saving time for manual review. This allows the manual process to focus on the most promising candidates, ensuring the best ones are considered for further evaluation.

Screening questions to auto-shortlist based on predefined criteria

like qualifications, location, experience, and skills. Either use job board or use an ATS such as whitecarrot. Here are some questions for {role_name}

  • Experience
    • Question: How many years of experience do you have in a customer service role?
      • Auto-Reject: Less than 1 year
    • Question: How many years of experience do you have in the food service industry?
      • Auto-Reject: Less than 1 year
  • Location:
    • Question: Are you located within [specified location] or willing to work in this location?
      • Auto-Reject: No
  • Skills:
    • Question: How proficient are you in handling cash transactions and operating POS systems?
      • Auto-Reject: Not proficient

Skill based question to auto shortlist candidate

Analyze the skill test data to automatically shortlist top-performing applicants. (recommended screening test time - 15 minutes). Here are some skill test questions for {role_name}

Customer Service

Ability to provide excellent customer service and handle customer inquiries effectively

  • What is the most important aspect of providing excellent customer service?
  • Options: 
    • Greeting customers, 
    • Handling complaints, 
    • Providing accurate information, 
    • All of the above
  • How do you handle a difficult customer?
  • Options: 
    • Listen to their concerns, 
    • Offer a solution, 
    • Remain calm, 
    • All of the above
  • Describe a time when you went above and beyond to help a customer.
  • Options: 
    • Offered additional help, 
    • Provided a complimentary service, 
    • Followed up after the service, 
    • All of the above

Food Safety

Evaluating the candidate’s proficiency with Point of Sale systems.

  • What is the proper way to handle and store raw meat?
  • Options: 
    • Keep it refrigerated,
    • Store it away from ready-to-eat foods, 
    • Use clean utensils, 
    • All of the above
  • How often should you wash your hands when working in a food service environment?
  • Options:
    • Before starting work, 
    • After handling raw food, 
    • After using the restroom, 
    • All of the above
  • What are the key principles of food safety?
  • Options: 
    • Clean, 
    • Separate, 
    • Cook, 
    • Chill, 
    • All of the above

‍

Teamwork

Knowledge and application of food safety and hygiene practices.

  • How do you ensure effective communication within a team?
  • Options: 
    • Regular meetings, 
    • Clear instructions, 
    • Active listening,
    • All of the above
  • Describe a time when you had to work with a difficult team member.
  • Options: 
    • Addressed the issue calmly, 
    • Found a compromise, 
    • Sought help from a supervisor, 
    • All of the above
  • How do you handle a situation where a team member is not contributing their fair share of work?
  • Options: 
    • Talk to them directly, 
    • Offer help, 
    • Inform the supervisor, 
    • All of the above

Note - Auto reject candidates if scores less than 70% in this section

One way video interview

Recruitment Bullet

Use tools like hirevue, whitecarrot.io to ask candidates pre-recorded questions about their experience and skills.

Recruitment Bullet

Use sample question given in scorecard.

Collect other information 

Recruitment Bullet

Collect data from shortlisted candidates, such as salary expectations and visa status.

"Shortlist in Seconds" – Use our CV scoring feature to get top candidate recommendation

Learn More  ->Get a demo

Manual candidate profile shortlisting:

Recruitment Bullet

Thoroughly review the CVs of the top scoring candidates from the automated process

Recruitment Bullet

Look for evidence of the required skills, experience, and achievements

Recruitment Bullet

Review the candidate’s portfolio or GitHub repositories to see examples of their work.

Schedule recruiter calls with the candidate

Recruitment Bullet

Use a tool like calendly or whitecarrot to allow candidates to self-schedule calls based on your availability

Recruitment Bullet

Confirm the call details (date, time, dial-in info) with the candidate via email

What questions to ask in the recruiter phone screen?

Recruitment Bullet

 Use scorecard for rating candidates for recruiter

Recruitment Bullet

Sample scorecard : 

Criteria Sample Question Rating (1-5) Comments
Experience How many years of experience do you have in a customer service role?
Technical Skills What is the proper way to handle and store raw meat?
Problem-Solving Skills How do you handle a difficult customer?
Communication Skills Describe a time when you had to explain a complex issue to a customer.
Cultural Fit Why do you want to work for our company?
Adaptability How do you handle working in a fast-paced environment?
Recruitment Bullet

Check for consistency in responses from the candidates.

Recruitment Bullet

Record such scorecards in an ATS like whitecarrot or use google doc

Frequently Asked Questions?

Most common skills to look for in an Service Crew?

Key skills include excellent communication, customer service orientation, teamwork, adaptability, and problem-solving abilities. Familiarity with point-of-sale systems and basic food safety knowledge can also be beneficial.

How do I keep Service Crew candidates engaged during the sourcing and shortlisting phase?

Maintain regular communication through updates, provide insights about the company culture, and share the benefits of the role. Consider sending personalized messages or engaging them with interactive content like videos or testimonials.

How can I assess cultural fit during the shortlisting process for Service Crew?

Use behavioral interview questions that reflect your company values, conduct group interviews to observe interactions, and consider personality assessments. Also, involve team members in the interview process for diverse perspectives.

Hiring guide

About {role_name}

Job description

Source and shortlist candidates

Structured interview

Progression and salary